Returns

If a product doesn’t suit you, you have 14 days from receipt to return it to us.
Get in touch via the enquiry form in the "Questions" section at the bottom of the home page, or write to us directly at hello@maraislise.com and we will talk you through the steps.

Only new items bought on www.maraislise.com and returned in their original condition can be accepted.
Return postage is at the customer’s expense.*

Exchanges

If you like the product but the size isn’t right, please return it for a refund and reorder the correct size on our site.

Refunds

Once we have received and checked your return, we will refund you via the original payment method.
You will receive the refund within 14 working days.

Please note: any item that has been worn or damaged will be sent back to you automatically.

Damaged parcel

If your parcel arrives damaged, please do not accept it (packaging showing visible signs of opening and/or damage): you must refuse it. Parcels leaving the www.maraislise.com warehouses are always in perfect condition and should reach you that way. If no reservation has been noted on delivery, we will not be able to account for any missing items or offer compensation.

*Return risks are the customer’s responsibility. We therefore recommend returning the parcel by a method that provides dated proof of dispatch (recorded delivery with acknowledgement of receipt, tracked parcel service, etc.).